Access policy

Clear support and delivery terms

ProfileAI keeps support, cancellation, report delivery, and refund expectations visible as the product moves toward broader consumer access.

Contact support Membership

Access boundary

Support comes before expansion

Membership pages can explain Free, Full Map, and Deep Profile tiers, while support routing, delivery expectations, cancellation, and data controls remain visible.

Digital readings

Refund review for unusable delivery

Refund requests should be reviewed for failed access, missing report delivery, duplicate delivery records, or product defects that prevent use.

Cancellation

Simple account-level cancellation

Users should be able to change expanded access through account controls or support once access management is active.

Consumer expectation

What must stay visible

Support link Account and report pages should link to support.

Refund terms Refund eligibility must be shown before purchase.

Claim boundary Reports are reflective and symbolic, not professional advice.

Data controls Export and deletion paths must remain available from Account.